DubaiSMM Privacy Policy

Last Updated: October 21, 2025

DubaiSMM operates this website and services ("Services") to provide you with a personalized social media growth experience. Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our Services, make a purchase, or contact us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the processing of your personal information.

By using our Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

Personal Information We Collect

"Personal information" refers to information that directly or indirectly identifies you or another individual. Depending on how you use our Services and your region of residence, we may collect or process the following types of personal information:

• Contact Information: Name, surname, email address, phone number, billing or delivery address.

• Financial Information: Payment method, credit/debit card details, transaction details.

• Account Information: Username, password, security questions, preferences, and settings.

• Transaction Information: Services purchased, returned, or canceled; items in your cart or wishlist.

• Communication Records: Information shared with us through customer support requests.

• Device and Usage Information: IP address, device type, browser information, times and patterns of interaction with our Services.

• Cookies and Similar Technologies: Data collected via cookies to understand your browsing habits on our website.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: When you create an account, use our Services, or contact us.

• Automatically: Through cookies and similar technologies when you use our Services or visit our website.

• From Service Providers: Third parties providing services such as payment processing, data analytics, or shipping.

• From Business Partners: Marketing or advertising partners.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Service Delivery and Personalization: To process orders, complete payments, manage your account, provide customer support, and offer a tailored experience.

• Marketing and Advertising: To send promotional content via email, SMS, or social media; to display targeted ads based on your past transactions.

• Security and Fraud Prevention: To verify accounts, ensure secure payments, and detect or prevent fraudulent or illegal activities.

• Communication: To provide customer support, respond to your inquiries, and maintain our business relationship.

• Legal Obligations: To comply with applicable laws, respond to legal processes, enforce our policies, or protect our rights.

Who We Share Your Personal Information With

We may share your personal information in the following cases:

• Service Providers: With Shopify and other third parties providing services like payment processing, shipping, data analytics, or customer support.

• Marketing Partners: With business partners to deliver targeted ads, subject to their privacy policies.

• Legal Requirements: In response to court orders, law enforcement requests, or to enforce our policies.

• Corporate Transactions: In the event of a merger, acquisition, or bankruptcy.

We work with Shopify to support our Services. Shopify may collect and process your personal information to provide and improve our Services. For more information, visit the Shopify Consumer Privacy Policy.

Third-Party Websites

Our Services may contain links to third-party websites. We recommend reviewing their privacy policies, as we are not responsible for their security or content. Information you share on social media platforms may be visible to other users and used by third parties.

Children's Data

Our Services are not designed for children. We do not knowingly collect personal information from individuals under 16. If you believe your child has provided us with information, please contact us at info@dubaismm.com to request its deletion.

Security and Retention of Your Information

No security measure is entirely foolproof. We recommend avoiding sharing sensitive information through insecure channels (e.g., email). We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your region, you may have the following rights:

• Access: Request access to the personal information we hold about you.

• Deletion: Request the deletion of your personal information.

• Correction: Request correction of inaccurate personal information.

• Data Portability: Request a copy of your personal information or its transfer to a third party.

• Communication Preferences: Opt out of promotional emails (account or transaction-related emails may continue).

To exercise these rights, contact us at info@dubaismm.com. We may require additional information to verify your identity.

Complaints

If you have concerns about how we process your personal information, please contact us at info@dubaismm.com. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be processed or stored outside your country of residence. For transfers outside the European Economic Area or the United Kingdom, we use legal mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “Last Updated” date.

Contact

For questions about this Privacy Policy or your rights, please contact us:

• Email: info@dubaismm.com

• Address: Meydan, Dubai, United Arab Emirates